Genuine. Caring. Committed.
In our business, employees are the business. It's that simple. Customers can immediately judge the quality of your service by the sound of the voice on the other end of the line. This is why at Alphapage, one of our most important assets is our dedicated and loyal team of employees, and one of the most critical investments we make is in our people.
We hire intelligently and retain vigilantly. Over 60% of our employees have been with us for several years - a track record we are very proud of. We actively seek experienced, trained operators who not only have a track record in the answering service industry, but also have a passion and interest to serve our customers and who are also genuine people. Their ability to listen, demonstrate respect for every caller, and to take a solution-oriented approach to every call are some of the 'soft' qualities we seek in our operators. In addition, each of our operators must complete an extensive training program consisting of:
- An initial 3-month training program
- Ongoing training and quality control
- A structured program for advancement that provides incentive to gain experience and prove expertise
Our operators will learn your business, customer's names, specific inbound, call handling and message delivery protocols -- all while using web-based technology to enhance service delivery for both you and your customers. They become a natural extension of your business.
Our senior level management and leadership team, including many who have been promoted from within the organization, is not only trained on your business' culture and call handing protocol, but they are also accessible to you when you need them, 24/7, 365 days a year. Our top-down, bottom-up commitment to delivering the highest level of customer care permeates the entire organization. Alphapage's core management team includes:
Joe Bean, Owner/President
Graeme Bean, Owner/Executive Vice President
Maria Iglesias, Operations Manager
Betty Roepstorff, Billing Manager
Other Alphapage team members include:
Maria Ramirez, Shift Leader
Colin Petit, Shift Leader
Justin Medina, Trainer
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