Answering the Call of Business
Home About Us Services Technology Support How We Do It Contact Login
303-698-1111
800-568-2183
to find out how Alphapage's strategic answering service solutions can help you achieve greater efficiencies and stronger customer connections.


Get a Free Quote
Alphapage, LLC
4201 E. Yale Ave., Ste 140
Denver, Colorado 80222


©Alphapage, LLC
All Rights Reserved.
Terms and Conditions


Messaging is a Three-Way Street
A lot happens in the design of even the most simple answering service solutions. To better assist you in understanding what actually goes into creating a call handling solution, we wanted to take a moment to walk you through the three critical stages of any inbound call. Our hope is that this will assist you and us in designing the right solution to meet your needs.

When shopping for answering services, you should know that every call has three critical components:

  1. The inbound component
    (how you want your call answered)
  2. The call handling component
    (how you want the call handled)
  3. The message delivery component
    (how you want your captured information delivered)

Step One: The In-Bound Call

Every call begins with an 'inbound' caller. In designing a call management solution to meet your needs, we'll want to know things like:
  • How do you want your inbound calls answered?
  • Do you want a live operator to answer or a simple customized greeting box?
  • Do you want callers to be instructed on how to access other members of your staff through an integrated voice response system (IVR)?
  • Would you like on-hold music?

Step Two: Call Handling/Processing

We strive to answer 80% of all inbound calls within the first 20 seconds. Step two of any call involves how you want us to 'handle' or 'process' the call. We'll work closely with you to identify which option best meets your unique needs, including:
  • A personalized live operator greeting
  • A personalized automated greeting using a voice mail box
  • A directory of names
  • Personalized message forms
  • Urgent vs. non-urgent calls
  • Screening your calls and transferring urgent calls to your home or office
  • Setting up an on-call scheduling protocol to make sure the right person gets the right message
  • Processing calls directly into your own website

Step Three: Message Delivery

The final stage of any call involves how you want your captured information delivered. Here, we have a range of solutions that can help you efficiently and accurately receive the caller's information, including:
  • Email delivery
  • Fax delivery
  • Pager delivery
  • PDA delivery
  • Callout to your cell phone or residence
  • Patching the caller directly to your on call person
  • Customized delivery options