| Alphapage's answering service solutions offer you more options and flexibility than ever before when it comes to keeping your lines open for business. We offer either live and fully-automated call management options or a combination of both. Our solutions can blend live voice with automated voice mail or pre-screening protocols that enable us to strategically filter your calls across a wide range of categories. We'll work with you to design and apply your protocols precisely, so you know exactly how we are handling each call, every time. Our highly-trained and professional operators will greet your customers as if they were their own, offering you a seamless range of call handling and message delivery options that enable you to stay connected smarter.
Our Answering Service Solutions Include: |
Live Telephone Answering Services: Whether you need your office supported after hours or you'd like us to be the frontline office you don't have, our professionally-trained operators can answer your phones 24/7. We can also combine live reception service with automated solutions to expand your answering service options.
Automated Answering Service Solutions: From simple to complex, we have a wide range of automated electronic voice answering solutions that enable you to process all your office calls efficiently and cost-effectively.
Call Screening: Our trained operators can triage your calls and transfer urgent calls to your cell phone, home, office, or deliver specified calls to a pre-arranged voice mail box, fax, email or pager. We'll work with you to establish the right call screening protocol for you.
Appointment Setting: Whether we answer your phone line directly or pick up overflow patients from your reception, we can integrate seamlessly with your business through any calendar that is web accessible to help manage your office's appointments in real time.
Dispatch Service: Our dispatch operators are highly trained on receiving calls from critical parties and competently contacting and dispatching to the proper on-call personnel. We are an experienced emergency dispatch operation, currently handling a variety of emergency dispatch services for a wide range of medical industry members, including home healthcare providers and durable medical equipment companies.
On-Call Scheduling: Improve and simplify the process of scheduling resources for on-call coverage by allowing us to enter up to one full year of your on-call schedule into our own system. Daily, weekly and monthly calendar views allow operators, supervisors and staff to see at a glance who is on-call. We make it easy to update with a phone call, fax or email. You can even process your own on-call updates on line using our secure web on-call feature.
Click below to learn more about our:
|
