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Our web-enabled call center solutions provide you with the perfect blend of high-touch professionalism and high-tech response. Our trained agent operators utilize sophisticated scripting and data collection technology that results in a seamless, integrated call-response between the caller, our operators and your office. Our agent operators can handle everything from order entry and event registration to appointment setting, marketing support and dealer locator services.
These high tech tools allow us to:
- Develop customized scripts to guide the operator through your exact protocol
- Give you 24/7 access to all information gathered
- Enable you to track, update and re-direct our call protocols at any time
We can manage short-term or long-term inbound calling needs with accuracy and reliability. Alphapage also has a pool of 800/888 toll-free numbers that may be brought online at a moment's notice to handle your calls.
| Our Inbound Call Center Solutions Include: |
Order Entry: We'll guide your clients through an ordering process, collect information, answer questions, take payment and provide order confirmations 24/7. We can build a customized script and even enter orders via your own web interface. From the moment a call comes in for your product or services, our operators can access your web site on their own screens, enabling a seamless order entry directly into your own system.
Seminar and Event Registration: Let our agent operators help you efficiently and cost-effectively manage your next seminar or event registration. Our professional, courteous agents will personally greet each caller, making them feel at home when registering for events. They'll accurately enter your caller's information into our sophisticated seminar registration software program, sending you email and spreadsheet updates on demand. You'll have on line access to your attendee list at all times and can make last minute changes to scripts and attendance capacities when meeting details change. Your changes are immediately reflected in the system so that our operators always provide the most up-to-date information to prospective attendees. Our 24/7, online credit card processing enables us to process attendee payments immediately.
Appointment Setting: Short-term or long, we provide full-service appointment setting and reservation booking (including payment collection and confirmation delivery if needed). All information is tracked in detail and reported as often as you'd like. You can even access a realtime confirmation database from your office through a secure login server.
Dealer Locator: Whether clients call your proprietary Alphapage phone number or reach us as an option from your voice menu, we'll have them headed to your nearest location in no time. If you'd like, we'll also let them know your hours of operations and any other pertinent information.
Marketing and Promotion Support: From receiving inbound customer call requests for information, samples, or sales kits, to tracking inbound call responses to customer and marketing surveys, Alphapage can support your marketing and promotional efforts by accurately capturing and forwarding the information to you in a timely and efficient manner. Custom database services are available as well, so you'll receive data formatted and ready for analysis.
Fund-Raising: We can accept check and credit card donations for fund-raising campaigns, saving your volunteers for more hands-on tasks.
1-800 Numbers: Alphapage has a pool of 800/888 toll-free lines that may be brought online at a moment's notice to handle your calls.
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