Electronic Solutions

Our electronic solutions are designed to enhance the quality of every call. They can be used in combination with our live answering service to increase call handing efficiency while giving your business smarter options to receive calls and messages. Choose whether your callers receive a menu, a live operator, or any combination of the two. Maybe you'd like our operators to screen your calls, patching certain ones directly to your cell phone, or offering callers automated options to page you or select voicemail. From electronic pre-screening and voice mail box solutions, to efficient message delivery options that use the power of internet, voice, cell phone and PDA technology, our electronic solutions give you and your customers more choice, freedom and flexibility.

Our Electronic Medical Solutions Include:

Greeting Box: Great for screening non-urgent calls while providing all callers with important office information. Every inbound caller hears a prerecorded informational message about office hours and/or other pertinent information. The call then reverts to an operator when the greeting is complete or when a preprogrammed digit is pressed.

Voice Mail: Your callers can leave their message in our voicemail system. Our enhanced system can alert your pager, cell phone or email you when you have a message waiting.

Integrated Voice Response (IVR): You can instruct your callers on how to access other members of your staff through an integrated voice response system. For example, press one (1) for sales, press two (2) for billing, etc. We can program unlimited options. This cost effective feature filters your calls to the appropriate operator to process your call according to your specific needs, without requiring you to invest in an expensive phone system.

Follow-Me Number: If you're on the move a lot, we can program your office number to be sent to your cell phone or home office. When the caller calls your business line, they'll never know from what location you are answering your call. You can also change your status on demand.

Web Pop: Your website is instantly displayed to our operators when your call comes in. We can then process your call on your own website. This feature saves you money and allows us to put the data directly into your system. This is a useful feature for order entries, event registration and technical support.

eResponse: Let us help you keep up and respond to your growing email volume. This realtime email tracking feature allows our agent operators to provide personalized and immediate response to your emails using a set protocol established by you. eResponse service is a great compliment to any live or automated answering solution and helps you stay connected in more ways than one.

eVoicelink: Review your voice mail messages in email format. eVoicelink immediately converts your voicemail message to a .wav file and sends you an email with the attachment of your caller's actual voicemail message. You can then listen to the voicemail using your PC speakers. You can also forward the message to your co- workers for further action.

eOn-call Scheduler: This feature allows you to enter your own on-call schedule into our system using the internet (secure login/password). These realtime updates allow the agent operator to send your messages to the appropriate on-call provider immediately without the office having to contact our personnel.

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