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Our suite of medical answering service solutions reflects an understanding of the unique scheduling requirements and protocols specific to the healthcare profession. From urgent to non-urgent triage support, to dispatch services and appointment setting, we give you more flexibility and options than ever before. We can blend live operator-assisted calls with a range of electronic solutions to screen urgent calls from less urgent calls and deliver your message across a wide-range of options, including voice mail, fax, email, PDA, cell phone and more.
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Live Telephone Answering Services: Whether you need your office supported after hours or you'd like us to be the frontline office you don't have, our professionally-trained operators can answer your phones 24/7. We can also combine live reception service with automated solutions to expand your answering service options.
Automated Answering Service Solutions: From simple to complex, we have a wide range of automated electronic voice answering solutions that enable to you process all your office calls efficiently and cost-effectively.
Call Screening: Our trained operators can triage your calls and transfer urgent calls to your cell phone, home, office, or deliver specified calls to a pre-arranged voice mail box, fax, email or pager. We'll work with you to establish the right call-screening protocol for you.
Appointment Setting: Whether we answer your phone line directly or pick up overflow patients from your reception, we can integrate seamlessly with your business through any calendar that is web accessible to help manage your office's appointment calendar in real time.
Dispatch Service: Our dispatch operators are highly trained on receiving calls from critical parties and competently contacting and dispatching to the proper on-call personnel. We are an experienced emergency dispatch operation, currently handling a variety of emergency dispatch services for a wide range of medical industry members, including home healthcare providers and durable medical equipment companies.
On-Call Scheduling: Improve and simplify the process of scheduling resources for on-call coverage by allowing us to enter up to one full year of your on-call schedule into our own system. Daily, weekly and monthly calendar views allow operators, supervisors and staff to see at a glance who is on-call. We make it easy to update with a phone call, fax or email. You can even process your own on-call updates on line using our secure web on-call feature.
Click below to learn more about our suite of Strategic Healthcare Solutions:
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